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At Advantage Healthcare Support (AHS), we are committed to delivering high-quality, person-centred services that empower participants to live with independence and dignity. Our team is passionate, innovative, and driven to make a meaningful difference, every day.

We are expanding our services across New South Wales, particularly in Hunter New England, Nepean Blue Mountains, Illawarra Shoalhaven, and Central Coast, and we are looking for a Regional Manager to lead the operations in these areas.

Role Overview:

As a Regional Manager, you will oversee the operational performance and growth of multiple sites within your region, ensuring excellence in service delivery, compliance, and participant outcomes. You will report directly to the Business and Operations Manager and play a pivotal role in achieving AHS’s strategic objectives.

Responsibilities:

As the successful candidate you will be responsible for but not limited to the following duties:

Operational Leadership:

Oversee the day-to-day operations of multiple service sites, ensuring high-quality support for participants across AHS services.
Implement and monitor operational policies, procedures, and best practices across the region to maintain service excellence.
Drive efficiency and effectiveness in staffing, rostering, and service delivery, ensuring optimal utilisation of resources.

Team Leadership & Development:

Lead, mentor, and develop Service Delivery Coordinators, Team Leaders, and frontline staff to create high-performing teams.
Promote a positive, inclusive, and collaborative workplace culture aligned with AHS values.
Identify talent gaps and support recruitment, onboarding, and retention strategies for regional teams.
Conduct regular performance reviews, coaching, and professional development initiatives.

Financial & Performance Management:

Monitor regional budgets and ensure financial targets are achieved.
Analyse KPIs, occupancy rates, and service delivery metrics to identify growth and improvement opportunities.
Report regional operational and financial performance to the Management team.

Growth & Business Development:

Identify opportunities to expand AHS services and participant numbers within your region.
Build and maintain strong relationships with Support Coordinators, NDIA representatives, and other stakeholders.
Support community engagement initiatives to increase awareness of AHS services.

Compliance & Quality Assurance:

Ensure all services comply with NDIS Practice Standards, legislation, and internal policies.
Monitor incident management, restrictive practices, and participant complaints, ensuring timely resolution.
Prepare for audits, reviews, and accreditation activities.
Promote a culture of continuous improvement across the region.

Strategic Contribution:

Collaborate with the Management to implement organisational strategies.
Contribute insights and recommendations to support service development, operational efficiency, and participant outcomes.
Drive regional initiatives aligned with AHS’s vision, values, and growth objectives.

Stakeholder Engagement:

Act as the senior regional representative for AHS, building trust with participants, families, and community partners.
Manage escalations and sensitive situations professionally and effectively.
Promote AHS’s reputation and maintain strong networks across disability sector.

The ideal candidate:

To be successful in this role, we expect you to have:

Proven experience in a management or leadership role within disability services, aged care, or healthcare.
Proven background in NDIS, Aged Care, Nursing, Disability Services, or a related field.
Extensive knowledge of NDIS framework and regulatory compliance requirements.
Commercial mindset with the ability to drive growth and efficiency.
Strong stakeholder engagement and communication skills.
Flexibility to travel across New South Wales, particularly in Hunter New England, Nepean Blue Mountains, Illawara Shoalhaven and Central Coast.

Mandatory Requirements:

NDIS Worker Screening check.
Working with Children Check (WWCC).
Own car with valid driver’s license and comprehensive car insurance.
Current First Aid and CPR certificate.
NDIS Worker Orientation Module.

What we offer:

Joining our ever-growing AHS family means being part of something special.

Great team environment working with experienced, capable, supportive, and fun people!
Be part of something new and exciting – this is an opportunity to influence and shape the nature of our business.
Opportunities for career progression and personal development.
Employee Assistance Program.

If you’re passionate about making a difference and ready to take your career to the next level, we’d love to hear from you! Please submit your resume and cover letter outlining your suitability for the role to hr@ahsnursingagency.com.

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